May 2016

MOD160501
Features
By William J. Lynott
Even if your store’s sales have plateaued, these ideas will help boost your customer base, popularity and bottom line
pg. 10
By Phillip M Perry
When bad things happen to a good business, there are steps you can take to get back on track­—but you must be prepared before the crisis occurs
pg. 12
By Eliana Osborn
When customers leave a bad online review, attention and diplomacy are keys to a positive outcome; here are smart ways to mend your fences
pg. 14
By Debbie Swanson
A Maine model-ship company and retail store continues its long, storied history
pg. 16